Polisi Sulit

GLAMIRA telah mencipta Polisi Sulit ini ("Polisi Sulit ")untuk berkomunikasi dengan polisi dan amalan yang berkaitan dengan penggunaan dan pembukaan maklumat yang anda perolehi di GLAMIRA.com.my laman web website.

Sila baca Polisi Sulit ini dengan teliti. GLAMIRA berhak untuk mengubah atau mengemas kini Polisi Sulit ini secara berkala. Anda boleh melihat Polisi Sulit yang terkini pada bila-bila masa dengan menekan pautan “Polisi Sulit ” yang terletak dibawah halaman GLAMIRA.com.my laman web

Jika anda memutuskan untuk menggunakan GLAMIRA.com.my laman web,dan bersetuju dengan Terma dan Syarat anda dianggap telah menerima terma yang dinyatakan dalam Polisi Sulit.

Categories of Personal Data that GLAMIRA processes

1. Your contact information - names, postal address, mobile or phone number, email address
2. Your IP address
3. Purchase details including the payment method and transaction number
4. History of your order
5. Customer service information - all kind of communication and correspondence between you and our customer service department.
6. In exceptional circumstances, you may be required to provide us with additional details of your ID card, in order to certify your identity.
7. In a limited number of cases, we can invite you to provide us your photos, videos or others in case you declare your desire to participate in one of our tombolas, campaigns or other events.
8. GLAMIRA reserves the right to send to all its customers an invitation to participate in satisfaction surveys. Participation is always optional.
9. GLAMIRA does not process or store data from your bank cards or other financial instruments.

Lawfulness of processing

• GLAMIRA processes your personal data only after receiving your consent for the processing.
• GLAMIRA processes your personal data, necessary for the performance of your contract.
• GLAMIRA processes your personal data necessary to comply with the requirements of tax, financial or other domestic legislation.

We process your personal data for the following purposes

• For the purpose of accurate and correct execution and delivery of your order.
• For the purpose of clear and accurate communication with you about the status of the order.
• For the purpose of warranty within the warranty period of the products
• For the purpose of customer satisfaction and loyalty programs
• For the purpose of the requirements of tax and accounting legislation - to declare and count our sales.
• In exceptional circumstances, GLAMIRA may process additional identification information of yours in order to avoid financial fraud or identity theft.
• As an exception, GLAMIRA can process additional data such as photos, videos and other media, for the purposes of various campaigns or lotteries, only in the cases when customers participate in these events.
• In order to be able to send our newsletter and promotional materials, only in cases when customers give their consent for that.

Time period for which your personal data will be stored:

GLAMIRA stores your personal data, that you have submitted during your account registration on our Site, as long as your account remains active.

GLAMIRA stores your personal data during the production and delivery of products as well as the time period specified in the Return Policy for the possible returns and product warranty, but not longer then 2 years or longer than the time of warranty.

In case that we require additional data to verify your identity, we will store these data until the legal requirement to keep these data is no longer in place.

In the case of collecting personal data for the purposes of a particular campaigns, lotteries and any other promotions, the period of processing shall be specified in every case, and the participants shall be informed thereof.

Potential recipients of your personal data:

GLAMIRA does not provide your personal data to third parties, unless legally required to do so or except for the operational necessities listed below:

GLAMIRA provides your name, address, and phone number to the courier company that delivers your product.

In exceptional circumstances, GLAMIRA may confirm your personal data with payment service providers, in order to prevent financial fraud or identity theft.

GLAMIRA transfers the necessary personal data to accountancy service providers as well as tax and other public authorities when specific legislation requires this.

Your rights as a data subject - at any time you have the right to:

• Get access to your personal data that GLAMIRA processes, also to receive a copy of them
• To ask the erasure of personal data concerning you (the right to be forgotten ) if you believe that it is no longer necessary for the purposes for which it was collected or processed. Please note that this right can not be exercised in the event that a special law expressly provides for a fixed term to be retained.
• To ask for rectification of inaccurate personal data in cases where they do not correspond to the truth.
• To exercise one of the above rights, simply send us e mail message with your request on our contact page or an email to service@glamira.com.my. We will answer you in a short time.
• At any time in which you are concerned that your rights are violated, you have the right to lodge a complaint with a supervisory authority, which is noted below.

Our recommendations to you regarding your personal data protection:

• Keep your password secure and do not share it with third parties.
• If you are using a public computer (in a library or Internet cafe), always make sure you log out of your account before turning off the computer.
• GLAMIRA guarantees that we don’t contact any third parties other than the ones mentioned in this privacy policy, regarding your order.
• GLAMIRA guarantees that we do not require our clients to disclose their password for the usage of website. GLAMIRA does not require our clients to disclose data from their bank accounts or other financial instruments. Any such request made to you by phone, chat or email should be ignored.

If someone has addressed such a request to you, please contact and inform GLAMIRA immediately.

How do we protect your Personal Data?

GLAMIRA assures that we have taken all administrative, technical and physical measures to protect your personal data against accidental, unlawful or unauthorized destruction, loss, access, disclosure or use.

GLAMIRA has adopted its own internal ethics rules for the processing of personal data, and our employees have gone through special training on the principles of the Right to protection of personal data and the basic obligations of companies in relation to GDPR

We secure our website and other systems by the use of technical and organizational measures against the loss, destruction, access, modification or distribution of your data by unauthorised persons. Despite of the regular checks, a complete protection against all threats is not possible.

Who is responsible for processing your personal data?

All legal entities within GLAMIRA group operate as joint controllers within the meaning of GDPR - (EU) 2016/679 - Art. 26.

All legal entities within GLAMIRA group process personal data of our customers according to a specially signed agreement between us. We collect the same categories of personal data of our customers, we proceed them only for the purposes specified in this Privacy Policy. GLAMIRA ensures that all companies in the group have taken the same technical and organizational measures to protect your personal data.

Liable еntity for processing your personal data as our customer is:

Automated Storage

If you request a file from the website, certain access data is stored by default.

This data set consists of:

• The page that was requested from the file
• The name of the file
• The date and time of request
• The retention period
• The amount of data transferred
• The access status (file transmitted, file not found, etc.)
• A description of the type and the version of the browser
• The installed operating system
• The screen resolution and colour depth

Additional personal data is only stored if voluntarily given by you, e.g. during registration or the implementation of a contract. You will find more information under the “optional details” heading

Cookies

In some areas of our website, Glamira reserves the right to use cookies in order to make our service more user-friendly, more effective and safer. Cookies are small pieces of information that are stored on your computer and that your browser memorises. Cookies do not damage your computer and do not contain any viruses. Most of the cookies we use are so-called "session cookies". They are automatically deleted after your visit ("session") from your hard drive. Other cookies remain on your computer which enables us to recognize your computer during your next visit, so that, for example, you do not have to fill out order forms again.

We use the information contained in cookies in order to facilitate the use of our site and to adapt the website to your needs. We recommend that you do not disable your browser from accepting cookies, as it will prevent you from moving freely from page to page and from taking advantage of all of the features of the GLAMIRA.com.my website.

Please read our Cookie Policy to learn more about how we use cookies and how you can manage them.

Optional details

You may use the GLAMIRA.com.my website without providing any personal information. You will however need to provide some certain informations in order for a possible purchase of the products offered on the website for the purposes of paying and processing your order. This information we use for internal order transactions and pass them where required for these purposes on to third parties. Your data is passed down to the shipping company, to the extent necessary to deliver the products (name, address, possibly a telephone number to coordinate the delivery). For the settlement of payments, your payment details (such as your charge or credit card number) will be passed to our bank if necessary. These third parties, however, are obligated to treat the data they have obtained from us confidentially and to solely use it for the purpose of service and transaction processing on our behalf.

If you sign up for our newsletter, we send emails to the registered email address with information about our company, email for advertising purposes and information on our products.

A transfer of your data to any other third parties or use for advertising purposes does not take place. If you wish to use your data for advertising purposes of GLAMIRA.com.my, you can always subscribe to our newsletter.

The customer login enables you to look at your orders and change your customer information and password.You may also request Glamira, by sending an e-mail to service@glamira.com.my, to delete your personal information at any time as soon as your order has been processed and delivered.

Please be aware that Glamira may collect non-personal information about you even if you do not purchase any products on the website (see “Cookies”).

Security

We secure our website and other systems by the use of technical and organizational measures against the loss, destruction, access, modification or distribution of your data by unauthorised persons. Despite of the regular checks, a complete protection against all threats is not possible.

Cancellation / Information

You can cancel, at any time , the consent of storing and processing your data, correct the data stored by us, get information or request the deletion of the data. On request, we will provide at any time complete and free information about you and your company which is stored in our database. Simply send us a short message on our contact page or an email to service@glamira.com.my. If a deletion is in conflict with statutory or contractual storage duties, we will block the data.

Liable for the data processing:

GLAMIRA.com.my
c/o Ring-Paare.de GmbH
Schaeuffelenstr. 49-51
74076 Heilbronn
Germany
Email: service@glamira.com.my

Further details on the responsible body can be found in the About us section.

Google Analytics

This website uses Google Analytics®, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies", which are text files stored on your computer, enabling the analysis of the use of the website. The information generated by cookies on the use of this website (including the IP address) are in the context of using Google Analytics conferred on a Google server in the U.S. and stored there. Google will use this information to evaluate your use of the website, compiling reports on website activity for website operators and providing other use of the website and Internet services. Google will transmit this information to third parties if required by law or if third parties process this data on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, it is important to note that you cannot use all features of this website. By using this website you agree to the processing of your data by Google in the manner described and for the purpose mentioned above.

Contact Us

If you have any questions about Glamira’s privacy policies and practices, please feel free to contact our Customer Service Department by e-mail at service@glamira.com.my